Case Studies

Designed a tool to help active-duty military members navigate the complex process of transitioning to civilian life. It surfaces benefits, timelines, and career pathways in a clear, straightforward interface.

Serving active-duty members across all U.S. military branches.

Built a customer support automation platform that routes requests intelligently and surfaces relevant knowledge to agents in real time. Resolution time dropped and satisfaction improved.

Deployed for small and midsize service businesses.

Designed and supported an Army recruiting dashboard built on Salesforce that helped recruiters manage Future Soldiers and track their BTSs. The project focused on operational privacy, recruiting accuracy, and a clean recruiter workflow.

Impact: 16,000 recruiters deployed across the Army recruiting pipeline.

Designed and supported features for an Army long-range planning application. Created a multi-phase approach to automate movement and updates across the planning calendar, reducing manual coordination and improving scheduling accuracy.

Scale: 200,000+ users across the Army enterprise.